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Refund Policy

Last updated: 07.08.2023

Welcome to www.theresearchnexus.in (referred to as "The Research Nexus," "we," "us," or "our"). This Refund Policy outlines our procedures for refunds associated with services offered through our website. By using The Research Nexus, you are acknowledging and agreeing to the terms set forth in this policy.

 

1. Refund Eligibility

Refund eligibility varies based on the type of service you have purchased from The Research Nexus. Please refer to the specific terms below:

  • Research Assistance Services: Refunds will only be granted when explicitly mentioned in the service description or if the service was not provided as described.

  • Event Tickets: Refunds for event tickets are subject to the terms and conditions specified during the ticket purchase process. Generally, refunds will be provided in the case of event cancellation or substantial changes to the event.

 

2. Requesting a Refund

If you believe you qualify for a refund according to the terms outlined above, kindly follow these steps:

  • Contact our customer support team at care@theresearchnexus.in within 2 days of the purchase or event date (whichever is applicable).

  • Provide your full name, contact details, and a detailed explanation of the service or event for which you are requesting a refund.

  • Attach any pertinent documentation or evidence to support your refund claim.

 

3. Refund Process

Upon receipt of your refund request, we will review the information provided to assess its alignment with our refund eligibility criteria. Should your request meet the criteria, the refund process will proceed as follows:

  • For payments made through online methods (e.g., credit cards, debit cards, PayPal), the refund will be processed back to the original payment source.

  • Please allow up to [refund processing time] for the refund to appear in your account. Processing times can vary depending on the payment method and financial institution.

 

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following scenarios:

  • When the service or event has been conducted as described and met your expectations.

  • If the necessary refund request information is not provided within the specified 2-day timeframe.

  • If the refund request is submitted beyond the stated refund window.

 

5. Contact Us

Should you have any inquiries or concerns regarding our refund policy, please do not hesitate to contact us at care@theresearchnexus.in.

By utilizing www.theresearchnexus.in and availing of our services, you are acknowledging and agreeing to the terms delineated within this Refund Policy.

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